Europe Opportunities

Field Support Engineer

United Kingdom

FORMULATRIX is a rapidly growing company, head-quartered in the Boston area USA. Founded in 2002, we have  since grown to be the global leader in protein crystallization imaging and automation.

Building on our market leading position in Protein Crystallography, we have expanded our product range to include a line of unique microfluidic based liquid handlers and a game-changing digital PCR system. These markets offer the company significant room for growth, and we are looking for an experienced candidate to integrate into our European support team.

Field Support Engineer- Protein Crystallography, Liquid Handling : Formulatrix UK Ltd

This field support engineer position is within our European Support Team, and is a UK based, working from your home-office, or from the Formulatrix UK office in Dunmow as required. It requires a hands-on, detail-oriented person, able to work directly with our customers throughout Europe. This involves on-site installation of sophisticated robotic systems for life-science research, customer training and follow-up support, both from home-office and in the field. The position requires 50%+ overnight travel, potentially on short notice.

Primary Work Responsibilities

  • Greater London/Cambridge based, member of the support team in Europe, reporting to the EU Support Manager.
  • Service existing systems in the European field.
  • Customer training and support from home and in the field, via phone, email or remote access tools such as TeamViewer
  • Escalate issues to the USA HQ when necessary
  • Up to 50%  +overnight travel
  • Record customer interactions and issues in our CRM database
  • Maintain and record detailed notes during customer support work
  • Follow up with the engineering teams to ensure that issues are addressed and product quality and usability are improved.
  • Provide a regular support summary in weekly team meetings.
  • Follow up with the engineering teams to ensure that issues are addressed and product quality and usability are improved.
  • In-house repair and testing of MANTIS/ µPULSE instruments.


  • Bachelor's degree or equivalent in an IT/engineering/robotics discipline.
  • Experience with precision automation, robotics, software, microfluidics.
  • Experience with digital imaging systems, Lasers and optics.
  • Highly proficient with computers, (windows OS), networking and IT related activities.
  • Quick learner with good interpersonal skills.
  • Excellent English language skills, both written and verbal are essential.
  • Experience supporting high value instrumentation in similar  environments (e.g. Synchrotron facilities)
  • Full UK drivers license, (car).


  • Salary and benefits will be competitive with market rates.
  • Profit sharing plan for exceptional candidates.
  • Personal Performance Bonus
  • Pension Contribution
  • Car Allowance

How To Apply


To be considered for this positions, please email with the words "FSE - UK". You must include a copy of your resume, (Word, PDF, plain text or RTF only) and answer the following three questions in the body of your email:

  • What are your salary requirements?
  • When can you start?
  • Will you now or in the future require visa sponsorship?




For all European opportunities, please contact the US office.


10 DeAngelo Drive
Bedford, MA 01730
United States