Support Engineer

Formulatrix Pakistan

Support Engineer

Lahore, Pakistan

FORMULATRIX® supplies innovative software and robotic automation solutions to the life science industry including the leading pharmaceutical companies and academic research institutions around the world. We collaborate with researchers to simplify scientific workflows, such as sample preparation and analysis, by designing solutions without boundaries and bringing novel cutting-edge technology into the laboratory. We are committed to researchers, their labs, and the scientific discoveries that will improve the lives of generations to come.

We're growing our team and seeking a highly motivated individual for the position of Support Engineer for Lab Automation Instruments. In this role, you will be responsible for providing technical support and troubleshooting assistance for our liquid handlers and filtration instruments used in laboratory automation. The ideal candidate must have strong problem-solving abilities, a quick learning aptitude, and excellent verbal and written communication skills.

Please don't apply: if you have CS, IT or SE background

Location: Lahore office

Time: 8pm-5am

Job Responsibilities

  • Maintenance and mechanical repair of the liquid handlers and filtration instruments present in the Pakistan office
  • Provide technical support for laboratory automation instruments, including liquid handlers and filtration instruments
  • Independently troubleshoot instrument/applications issues and provide solutions in a timely manner
  • Collaborate with cross-functional teams to solve previously unseen customer issues and ensure satisfaction
  • Develop and maintain a technical and scientific knowledge base of assigned instruments
  • Conduct remote trainings and instrument inspections for customers and team members
  • Timely document case progress in the CRM

Educational Requirements

  • Minimum: Bachelor's degree or equivalent in a non-computational engineering field (biomedical, mechanical, electrical, mechatronic, pneumatic, fluidic, service, engineering)

Experience Requirements

  • Two years of relevant postgraduate experience.
    • Two years of relevant postgraduate experience
    • Hands-on experience with (micro)fluidics, pneumatics, motion control, electronics etc. is a must
    • Working knowledge of *NIX terminal commands is strongly preferred
    • Experience with laboratory automation is preferred
    • Customer-facing experience is a plus
    • Experience with maintenance or troubleshooting of lab automation is a big plus
    • Fluency in written and spoken English is a must
  • Ability to work independently and collaboratively with international cross-functional teams
  • Ability to synthesize conclusions based on technical information from different fields, like application science and engineering
  • Strong attention to detail and ability to manage multiple tasks simultaneously
  • Willingness to work from 8pm to 5am (night shift)

If you are passionate about laboratory automation and have the required skills and experience, we encourage you to apply for this exciting opportunity.

Why Join Us?

  • Market competitive compensation and attractive benefits such as biannual performance bonuses, indoor and outdoor medical coverage, employee saving plans, etc.
  • Work and learn with experienced engineers locally and internationally
  • Challenge yourself by learning cutting-edge new technologies
  • Create products that directly impact medicine discovery and life science research
  • Opportunities for professional development and career growth
  • A very stable and profitable company since 2006 with no layoffs and continuing to grow rapidly
  • Flexible hours where if you are needed to work late hours, you can make up that time during the day.
  • Casual and relaxed atmosphere with activities like indoor games, team building activities, professional development lunches, and more.

How to Apply

To be considered for the position, please fill out the the job application form on the link given below:

**FORMULATRIX® is an equal opportunity employer**


Formulatrix Pakistan
3-Tariq Block, New Garden Town
Lahore, Pakistan.



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